CNN The Situation Room October 18, 2013 22:03:00
Individual problems are raised by insurers, we work aggressively to address them. as for customers' problems, we first interviewed luke chung, who runs a database company, a week into the enrollment. he had been pulling his hair out. know he says there's still too many screens on the website for those applying. >> i entered a previous screens, then i had to come to this science. the next one i had to provide three secret answers. >> and should it all be on one screen? >> it should be on one screen. >> the way i would fix it -- i would have a change in management. technical technically, asking ...