ICMI Launches Consulting Practice Focused on Contact Center Technology
ICMI Launches Consulting Practice Focused on Contact Center Technology The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a new consulting practice aimed at helping companies assess, design and implement contact center technology solutions. ICMI's Technology Practice reinforces the firm's commitment and dedication to helping raise the strategic value of contact centers, optimize operations and improve customer service. "We have launched the Technology Practice to address a critical need in the contact center market as companies tra...
Source: tmcnet.com