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US Customers Still Don't Like Their Internet Service Providers

Published: June 6, 2023

One silver lining for ISPs: The latest American Customer Satisfaction Index survey no longer puts broadband companies at the bottom. Sorry, gas stations.

Source: cnet.com

Related Topics:

United StatesTelecommunications StudyUs Postal ServiceAmerican Customer Satisfaction IndexVerizon FiosGoogle FiberT Mobile Home InternetOpensignal Broadband Experience Report

Internet users love fiber service—too bad you probably can't get it

Published: June 6, 2023

Fiber beats cable and everything else in ACSI customer satisfaction scores.

Source: arstechnica.com

Related Topics:

United StatesForrest MorgesonYuichiro ChinoMichigan State UniversityCommunications CommissionTelecommunications StudyLeichtman Research GroupGetty ImagesAmerican Customer Satisfaction IndexFederal Communications CommissionLink FiberGoogle FiberXfinity Fiber

Where do ISPs rank with Americans for customer satisfaction?

Published: June 8, 2022

Answer: Dead last.

Source: govtech.com

Related Topics:

United StatesTelecommunications StudyAmerican Customer Satisfaction Index