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Norfolk announces new emergency feature that allows people to text 911 Storyblocks and last updated 2021-01-19 18:58:17-05 NORFOLK, VA – To continue to provide outstanding customer service to residents and visitors, the City of Norfolk’s Department of Emergency Preparedness and Response (DEPR) announces a new program where people can text emergency information to 911. The service is free and works the same as a call to 911 does – a telecommunicator at the DEPR emergency operation center will receive the text and communicate with the person about their emergency within seconds. ...