Detailed text transcripts for TV channel - MSNBC - 20131119:06:58:00
Situations, you know, have these families with multiple people and maybe there is people with different immigration status or their income fluctuates. you have to expect that in most of these complicated cases they will have to get on the phone with a call center or go in person to one of the navigators or broker. there were some percentage that were never going to use the website. that has been the experience within medicare. the drug benefit as well. >> johnathan, i'm not one that believes in governing by anecdote positive or negative but how do we find perspective about the implementation o...
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