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Detailed text transcripts for TV channel - MSNBC - 20110201:16:47:00

Airport, there are some simple steps you can take to get compensated for your troubles or rebooked on a new flight more quickly. here to take us through trips, author of the practical traveler column in the new york times michelle higgins. how are you this morning? trying to stay warm. happy not to be flying over the next couple of days. you wrote this article. you talk about a couple that had a couple flights canceled. they tried 25 times to call the airline. they eventually had to drive home in a rented car. what can they, should they, did they do right or wrong? well, the things this couple did right was that they just tried everything possible, every means possible. they called the airline. they e-mailed the airline and started tweeting when they couldn t get through any other means. the way they did this was called the airline s name out on twitter and said my record locator is xyz, help me. ....

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