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A New Approach to Mental Health Crisis Calls: Mental Health Professionals Partner with Police

Mental health professionals will team with law enforcement in San Mateo County’s four largest cities as part of a pilot program aimed at de-escalating 9-1-1 calls and providing appropriate, compassionate care for non-violent individuals.

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Mental health pros partner with law enforcement


San Mateo County is teaming up with four municipal police departments on a new program that aims to divert emergencies involving mental health crises to clinicians. The pilot is not yet available on the Coastside.
Under the pilot, clinicians will respond to 911 calls alongside with law enforcement. Nationwide, police have come under renewed scrutiny in recent years for excessive use of force.
The partnership between the San Mateo County Behavioral Health and Recovery Services office and four cities — San Mateo, South San Francisco, Daly City and Redwood City — mirrors reform taking place elsewhere in the country largely following calls by the Black Lives Matter movement. It also responds to local concerns over law enforcement failing to deescalate incidents involving people experiencing a mental health crisis that sometimes had fatal consequences.

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