Banks go âhyper-personalâ as digital revolution takes off Weâre sorry, this service is currently unavailable. Please try again later. Dismiss February 9, 2021 â 10.52pm Save Normal text size Advertisement Cooped up in their homes for large chunks of the last year, Australians embraced banking on smartphones, while slashing their use of cash, branches and ATMs. On its own those shifts may not be hugely surprising. However, as the economy approaches something more ânormal,â bankers believe many of these changes will become permanent and are adjusting their strategi...