Detailed text transcripts for TV channel - MSNBC - 20170412:19:35:00
Contributor, from management consultants. let me start with you. in terms of the reporting late yesterday, the united ceo posts a letter to his team and said after three statements, he is taking full responsibility. he is saying it was horrific. he is going to fix things. what now? he does this interview with gma? >> not much more. this has been wildly mishandled. most ceos look to prior experience that's tainted business companies. the tinl scare in the early 1980s. needles in pepsi cans. this is an object lesson in how not to handle a scandal. the first response should have been to apologize...
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