Monroe County begins diversion of mental health calls to non-police responders
Body Camera Footage / Rochester Police Monroe County will immediately begin to divert behavioral health crisis calls that do not require an immediate in-person response to the 211/Lifeline crisis hotline and will work to develop an around the clock system of non-police responders to handle mental health crisis calls that need an immediate, in-person response, county officials announced Thursday. Both initiatives were suggested by a county mental health and substance abuse disorder task force, which on Thursday released a report and findings about the county’s delivery of key mental health...