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Author of the article: Todd Devlin  •  Business London Publishing date: Apr 01, 2021  •  4 hours ago  •  5 minute read  •  Article content Love it or hate it, the word ‘pivot’ entered the business lexicon seemingly as soon as COVID-19 was declared a global pandemic. Word choice aside, it described the very real issue of organizations – large and small – shifting their operations in response to a once-in-a-lifetime massive loss of in-person business. That reality also faced event organizers everywhere. Locally, Mercedes Caxaj was an early pivoter, and she was, well...

Article content Justin Konikow has the gift of gab. He’s an effective communicator, and he’s genuinely committed to providing good customer service. He traces those skills back to his days as a bouncer. no, really. When Konikow moved to London, from Montreal, in the early 2000s, it was in the lines outside the former Jim Bob Ray’s, dealing with a variety of characters, that the owner of Prime Real Estate Brokerage says he “fell into a customer service role.” “The other guys were 6-foot-6. I was 145 pounds soaking wet, so I was the talker,” Konikow says today with a laugh. “I h...