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Think the connection between the site and the insurance companies, i think there's a problem as well. >> the companies have their own computer systems, they're not talking and communicating with this one. >> it's a complex system, it has to talk to many, many, many different authorities. >> we're told another problem is once you get on it, you don't know how to navigate around it. it's not user-friendly. the opening page, it's wonderful, no way to attest to that. you think that the problem will be just to make it user friendly, extremely time-consuming, and how would you make it more friendly ...