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The second phase of a review by NatWest into account closures by its private bank Coutts found potential regulatory rule breaches but no evidence of discrimination over people's politics, the...
An external review has found no evidence of political discrimination in the closure of customer accounts at NatWest’s Coutts arm, the bank said on Friday.
NatWest’s Coutts subsidiary had no formal process for debanking customers for non-financial reasons and suffered from “deficiencies” in the way it communicated with exited customers, according to a
NatWest commissioned a review after admitting failings in handling Nigel Farage's account.
Coutts, which is owned by Natwest, said it recognises there are “lessons to be learned” from the way it communicates with customers.