Building trust with your clients begins by building trust with your own people, your internal clients. According to studies on the application of emotional intelligence in the workplace by Sheffield University, when it comes to improving productivity and performance, people management is three times as important as research and development and six times more important than business strategy. And, in the oft-quoted (at least by me!) words of Peter Drucker, "Organisational culture eats strategy for breakfast". When the concept for our fledgling new compensation law practice was hatched, we ...