MCLEOD: Overcoming the drain of emotional acting
Maybe youâve done this; Carefully picking and choosing which emotions to express to whom, mindfully striking the perfect balance of collaborative, kind, and optimistic. Itâs called emotional acting. Emotional acting is a phrase coined by Wharton professor Adam Grant. Itâs when you put on a persona and you fake it, in a lot of interactions, all the time. Emotional acting is (unfortunately) very common in customer service. Itâs also common in conflict-avoidant organizational cultures, with unfamiliar people, and in virtual environments. Itâs physically, intellectually, ...
Source: henryherald.com