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The Steigenberger Academy has launched a series of digital crash courses specifically geared to employees in the hotel industry. The training program “Refresh your Hotel Skills” is to focus on essential know-how in the hotel industry, such as an understanding of front office, kitchen, housekeeping, and service operations. There will also be more detailed updating training dealing with aspects including hotel revenue management, upselling, and the right way to handle guest complaints. “Refresh your Hotel Skills” aims to support employees in their daily work by boosting their competence in various areas. ....
The Steigenberger Academy has returned to the DH Family, and Deutsche Hospitality has thus become the only hotel group in Europe to have its own state-recognised initial and continuing training venue. Ulrich Bensel, CHRO of Deutsche Hospitality, will become Managing Director of the Steigenberger Academy. Responsibility for day-to-day running will remain with Bettina Wolf. Deutsche Hospitality has taken the Steigenberger Academy back in house with the aims of countering the shortage of skilled workers within the sector and of offering even more attractive continuing training opportunities to its approximately 11,000 employees. Located in Bad Reichenhall, the academy boasts a proud tradition which stretches back for more than 70 years. It formed part of Steigenberger Hotels AG during the period from 1972 to 2011. ....
Deutsche Hospitality has landed two separate employer awards and thus delivered another fabulous success for the DH Family. The hotel group, which has around 11,000 staff worldwide, has held on to its “Germany’s Top Employer” status every year since 2010. This accolade is conferred following an external audit conducted by Top Employer Institute, an independent company specialising in HR certifications which operates globally. The assessment is based on various criteria such as the development opportunities enjoyed by employees and consideration of ethical and social factors. ....
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Thomas Nixdorf, General Manager of the IntercityHotel Hanover Hauptbahnhof Ost, has also assumed an additional responsibility at the helm of the IntercityHotel Hanover. Lisa Edelmann, who has managed the hotel since 2019 and joined IntercityHotel GmbH in 2012, is now leaving the company at her own request. ....