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You really have no idea of the full extent of what's going on with the situation. and it wasn't until we started walking through the property and we came to, you know, there was a large area off the main house that was sort of the isolation ward that just had cages and cages and cages and very, very sick cats. there was a large barn that also had cages and cages of cats. off of that barn were some pens with cats in them. you know, there was a trailer with cats. then come around the other side of the house, there's other pens with cats. >> deputy manager of cruelty investigations, ashley, and s...

Assessment with video camera in hand to document the case. but he assured all his clients that their identities will remain confidential. >> you couldn't open the door 90 degrees, maybe 30. this lady had a hard time getting into her own door. as soon as you got in the door, it is stacked from the floor to the ceiling. >> i remember having a difficult time walking through the front door. and being amazed that she was in a wheelchair. and the first thing i thought was, how does she get in and out? >> the disaster masters make their way around the packed home to assess the severity of the problem...

And taking them apart. >> just like everything. lunch containers, soda bottles, you name it. everything you can buy at the grocery store, you bring it home and it was all there. >> a lot of paperwork. people have a huge problem with what to do with paper. >> the crew begins carefully sifting through the debris room by room. >> we don't take the snow shovels and just haul the stuff into a trash can. we actually go through everything. we're going through those papers looking for stocks and bonds and photographs and birth certificates and things like that. >> the removal takes a seven-person crew...

The disaster masters. >> he felt that the landlord was about to create an action, an eviction. he felt the pressure. >> 2005. they head out to survey the scene. >> he welcomed us in and really said the magic words that fix it people love to hear, like ron and myself, which is will you please help me? please help me. >> and what they find shocks even a team of experienced professionals. >> this place was one word -- abysmal. you had to push the door open with your shoulder to get it up. then you walked around sideways like this to slip in. just get in. and from there, there was virtually everyt...

Full extent of what's going on with the situation. and it wasn't until we started walking through the property and we came to, you know, there was a large area off the main house that was sort of the isolation ward that just had cages and cages and cages and very, very sick cats. there was a large barn that also had cages and cages of cats. off of that barn were some pens with cats in them. you know, there was a trailer with cats. then you come around the other side of the house, there's other pens with cats. >> deputy manager of cruelty investigations, ashley, and senior field responder, rowd...