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IR's customized solution ensures a high-quality experience as the customer migrates from legacy to new platforms. SYDNEY, March 15, 2023 /PRNewswire/ IR (ASX:IRI), a leading global performance management and analytics provider, announced enhanced support for a Fortune 100 health insurance company transitioning its contact center to the Genesys cloud environment. The customized solution will monitor their on-premises and cloud ecosystems. "Our team at IR jumped on the opportunity to tailor a solution for this long-standing customer as they transition to the cloud. With deep domain expertise in correlation and multi-vendor capabilities and previous experience in this space,we emerged as the ideal choice for the customer to continue to partner with," said RodneyForeman, Senior Vice President - Americas, IR. IR has worked with this customer on the IR Collaborate suite of solutions for the enterprise and contact center. Given the migration to a cloud environment, IR can prov ....

New South Wales , Service Ccaa , Contact Center , Senior Vice President , Ir 39s Customized Solution Ensuresa High Quality Experience As The Customer Migrates From Legacy To New Platforms Sydney , March 15 , 023 Prnewswire Ir Asx Iri , A Leading Global Performance Management And Analytics Provider , Nnounced Enhanced Support Fora Fortune 100 Health Insurance Company Transitioning Its Contact Center To The Genesys Cloud Environment Customized Solution Will Monitor Their On Premises And Ecosystems Quot Our Team At Ir Jumped Opportunity Tailora For This Long Standing Customer As They Transition With Deep Domain Expertise In Correlation Multi Vendor Capabilities Previous Experience Space , We Emerged As The Ideal Choice For Customer To Continue Partner With , Uot Said Rodneyforeman , Senior Vice President Americas , R Ir Has Worked With This Customer On The Collaborate Suite Of Solutions For Enterprise And Contact Center Given Migration Toa Cloud Environment , R Can Provide Continuous Service On Their Legacy Platform And The New Genesys Cloud Environment Enhanced Functionality Of Ir Collaborate Delivers End To Visibility Key Success Metrics For 18 , 000 Contact Center Agents , Ncluding Call Drops , Voice Quality , All Recording And Immediate Troubleshooting Ir 39s Solution Can Provide Detailed Analytics For The Existing Contact Center Tailor Reporting As Business Needs Evolve During Transition Asa Result , He Customer Gains Visibility Of Rich Data Sets To Make Better Business Decisions During The Contact Center Asa Service Ccaas Journey Ir Focuses On Giving Customers Technology They Need Ensure Can Resolve Complexity And Ascertain Developments In Their Processes As Quickly Possible 39s Performance Monitoring Solutions Be Deployed Rapidly Easily Premises , Loud Or Hybrid Customers Benefit From Ongoing Proactive Visibility , Lerts And Deep Troubleshooting Capabilities ,