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The energy giant is under fire after it emerged last week it had sent debt collectors to break into the homes of vulnerable customers who had fallen behind on bills.
An Ofgem review said Eon, which has 5.5million customers, had a 'very poor' record with customers abandoning calls and long waiting times - but weaknesses were seen at all firms.
The regulator said the energy firm’s performance on call waiting times and abandoned call rates was ‘very poor’.
The regulator said the energy firm’s performance on call waiting times and abandoned call rates was ‘very poor’.
A BRADFORD man hit out at his energy supplier over the length of time it has taken to sort out his smart meter at his flat.