CNN New Day May 29, 2014 11:31:00
Do you think they have good reason to be shocked by these revelations the way they're posing? >> yeah, i think so. you know, in 2010 in phoenix we had a waiting times -- real waiting times between one and three weeks. and it's really gone south in the last three or four years. and to a level that in my 23 years we've never been this far behind. >> so it is fair analysis to say the va has had its struggles over the years but it has gotten worse and that is a recent phenomenon, in your opinion? >> in the last couple of years, yeah. and it's due to a multitude of factor sfwls wh factors. >> when ...