Detailed text transcripts for TV channel - CNN - 20100705:14:00:00
Other vets got letters telling them that they had the fatal lou gehrig's disease. those letters were actually wrong. lots of serious va missteps. and now we've got our hands on an internal memo from the va. it's meant to crack down on some questionable medical practices at some facilities. in that memo, it talks about patient care compromise. vets kept waiting for appointments, highlighting inappropriate scheduling practices referred to as gaming strategies, a tactic that was according to this document used to improve customer service scores. and there's more. eight pages worth in fact. congre...
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