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Permanent basis. how did he do? >> he's done a good job, been very aggressive, been transparent, reached out to veterans groups, went down to phoenix, classmate of bob mcdonald. i think a lot of folks hoped sloan would stay there. there are six or seven senior level positions open at the va. his experience at p and g may prove helpful because nobody has a worse brand in america right now than the va. so he's got to turn that around, restore the confidence, really reach out in a very tough political climate and try to get things moving in a short period of time because we've got a new president...

Acting secretary was going to be tapped to take over on a permanent basis. how did he do? >> he's done a good job, been very aggressive, been transparent, reached out to veterans groups, went down to phoenix, classmate of bob mcdonald. i think a lot of folks hoped sloan would stay there. there are six or seven senior level positions open at the va. his experience at p and g may prove helpful because nobody has a worse brand in america right now than the va. so he's got to turn that around, restore the confidence, really reach out in a very tough political climate and try to get things moving i...

Be relevant at moving something that is after all headquartered in washington this. >> it's helpful that he comes from the outside, he's got fresh eyes. it's going to feel like driving a ferrari compared to the va. the va is a very difficult bureaucracy, it's very difficult to fire people, there are questions about transparency. now an ongoing fbi investigation so people will likely go to jail. understand congress has got to help, the president has got to help, the department of defense is involved here too. if they don't get those changes through, superman can't run the va effectively. this i...

In the midst of a continuing crisis of confidence in the va and a scandal not just about veterans' access to care about the va, but the va covering up the problem that veterans were not getting access to care. today president obama announced he was tapping a new choice for va secretary. his name is robert mcdonald. he's a man with a limited military background, but a very robust and polished big business background. >> what especially makes bob the right choice to lead the va right now is his three decades of experience in building and managing one of the world's most recognized companies, pro...

Restructuring, making operations more efficient and effective. in short, he's about delivering better results. >> the new choice to run the va, robert mcdonald, he did go to west west point, spent five years as captain in the army, then he spent 33 years working for procter & gamble. is that kind of very big business expertise what the va needs at the very top in order to fix its problems? its problems are still considerable. the report came in friday from the assistant to the president, who the white house sent to the va to basically ride herd on them trying to fix this problem, his assessmen...