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The digital food delivery business is set for new heights with PLDT and Smart’s Internet of Things (IoT).

I recently came across an interesting article outlining a recent study by Jie Yu Kerguignas, Olivier Furrer, and Ikèle Landry exploring the phenomena of 'Customer Captivity' in the hospitality industry. According to the authors, customer captivity occurs when customers become dissatisfied with a service relationship but feel like they don't have the ability to alter or leave the relationship, "due to a perceived need for the service and a lack of alternatives." A sense of captivity can intensify negative emotions such as frustration or a sense of unfairness with the feeling that the...

Press release content from Globe Newswire. The AP news staff was not involved in its creation.

KLAS Names symplr a Top-Performing Vendor During COVID-19 Share Article symplr HOUSTON (PRWEB) April 08, 2021 symplr®, a global leader in enterprise healthcare governance, risk management, and compliance ("GRC") and hospital operations SaaS solutions, today announced that it was ranked third among large software vendors in a new specialty report on vendor performance in response to the COVID-19 crisis from KLAS. In 2020, KLAS Research kept a very close watch as the COVID-19 pandemic changed the world, permanently impacting heal...