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/PRNewswire/ -- Cresta, the leader in real-time intelligence for the contact center, has been listed by Aragon Research, Inc in the "Innovator" section of the...
/PRNewswire/ -- Cresta, the leader in real-time intelligence for the contact center, has been listed by Aragon Research, Inc in the "Innovator" section of the...
Sullivan County has launched a program that is designed to reduce the time its staffers have to spend on the phone answering basic questions. The program has been dubbed Virtual Agent and is described as “an artificial intelligence-driven program.” A provider of technology services, SpringML, which is headquartered in Pleasanton, California, was brought in to […]
Segra, a fiber services company with ties to Cox, says it's the first to implement the Google Cloud Contact AI Platform. #pressrelease
Pioneer in electric vehicle charging systems embarks on digital transformation to spark great customer experiences Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies