'Improving organisational performance through visitor feedback' | National Library of Australia
Streamlining processes that allows staff to deal effectively with feedback Increased communication within and between the institutions Visitors and staff contributing to improving the institutions’ services A uniformed process for collecting, researching and processing data Methodological Approach Interviews were held with front of house staff, visitor’ services, marketing, governance, security and management staff. Informants: the National Gallery of Australia, the National Archives of Australia, QUESTACON, the Museum of Australian Democracy, the National Film and Sound Archive, the Aust...
Source: nla.gov.au