"Exploring the impacts of using the artificial intelligence voice-enabl" by Asad Abdo and Shafiz Mohd Yusof
Over the past decade, chatbots have experienced a significant increase in popularity, especially since the outbreak of COVID-19. In the United Arab Emirates, most businesses have accelerated their digital transformation and are relying on chatbots as a primary way to interact with customers. However, many of these chatbots lack a voice input option for customers. This study investigates the benefits and challenges of incorporating artificial intelligence (AI) voice-enabled chatbots into United Arab Emirates (UAE) businesses and how this impacts customer experience. Qualitative research techniq...
Source: uow.edu.au