CNN New Day October 14, 2013 10:19:00
Insurance through my employer. imagine how frustrating it has been for people who do need insurance. >> journalistic endeavor, it looks like abject failure. what is the response? >> they cope telling me the volume is high, that's why we have these glitches. when i talk to experts, they say this goes way behind high vol youm. but that's not the cause for all of the problems we have been seeing. >> that stands to reason. when we think of all the high vol youm sites out there, millions of transactions, it's not just about software. it's something else they have to figure out. thank you for doing ...