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>> i think we need to continue to apply pressure as it relates to the homelessness. the good news about veterans homelessness is that we've actually found a great solution to solve it. we know that getting veterans in housing first and foremost and then treating them for any challenges that they have as it relates to trauma or addictions, helping them get a job, we know that getting them in housing first and foremost is a solution to keep them off the streets. that's the good news. the bad news is is that one veteran who's out on the streets is one veteran too many. so we no ed to continue to ...

Shinseki, the secretary of the v.a., and even after that, wait times in the v.a. facilities are growing longer and not shorter. right now, half a million veterans are on electronic wait lists waiting for more cases of more than 90 days to see a doctor. tonight, we sit down to find out what is going on and why the v.a. is not getting better. tonight, our correspondent drew griffin is keeping them honest. >> reporter: wait times are not getting better. listen to what this whistle ploeer say ploe -- whistle-blower is saying about the phoenix v.a., the same v.a. that veterans were dying waiting fo...

Almost 500,000 today, and how can that with be? the lesson that we have seen in location after location is when we improve access to care whether it is by adding staff or space or productivity or care in the community, more veterans come to v.a. for more care. >> you are saying that you are a vi victim of your own success? >> i would say that the challenge that we have is a structural challenge. >> when our sources tell us that the reality is that the veterans are weight months you would say -- >> i would say that we work every single day trying to find ways to make it better. i know as you ha...

Scandal and after cnn reported about secret wait lists in phoenix. he acknowledged there were problems and also praised the v.a.'s handling of 200,000 appointments during the day and delivering quality health care to the vets. >> one concern i have to be honest is there has been a little bit of a rush to judgment. what happen in phoenix, well, the truth is we don't know. but we are going to find out. >> reporter: he later appeared on cnn that same morning cautioning against a rush to judgment. >> did the delay in care of these people on the secret waiting list actually cause these deaths? we d...

They have tried to overhaul their tech systems, they've brought in contractors, but it's led to a very adversarial relationship with this committee sometimes. there are people on both sides of this argument that have serious intentions of overhauling this system but a lot of problems lie in between them and coming to that kind of solution. jose you talked about them not even knowing the number of people who are still on wait lists. this is a committee that from people i just talked to before i went on here still wants answers. they released a statement saying they're not going to let furloughs...