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'cause that wasn't usual. so that's when i had called keith. >> reporter: "keith" was keith mcphillips, her mom's fiance. he was just leaving work, told veronica he was thinking of stopping for coffee with a friend on his way home. then veronica told him about tara, that her purse was home, but she wasn't. what did you think when she told you that? >> well, just something wasn't right. because if tara was gonna go somewhere, i knew she wouldn't leave her stuff or her car. she woulda said, "i won't be here when the kids get here." that's how responsible she was. >> sure. >> reporter: keith canc...

Ord, then almost 14 years old, and her younger brother, paul. >> and i remember halfway down the road, remembering that i forget my key. but the closer we got to the house, i had seen my sister's car. so i said, "oh, okay, cool." you know, i don't -- i don't need the key. you know, she's home. >> reporter: then she noticed -- the door wasn't quite closed. >> it was closed, but it wasn't latched. like you could just pull on it and the door would open. i remember walking in and oprah was on the tv. >> what did you assume when you saw the door open and the tv on? >> i thought maybe she left in a ...

>> and i remember halfway down the road, remembering that i forget my key. but the closer we got to the house, i had seen my sister's car. so i said, "oh, okay, cool." you know, i don't -- i don't need the key. you know, she's home. >> reporter: then she noticed -- the door wasn't quite closed. >> it was closed, but it wasn't latched. like you could just pull on it and the door would open. i remember walking in and oprah was on the tv. >> what did you assume when you saw the door open and the tv on? >> i thought maybe she left in a hurry. maybe she went with a friend, you know, and she just di...

>> reporter: "keith" was keith mcphillips, her mom's fiancã . he was just leaving work, told veronica he was thinking of stopping for coffee with a friend on his way home. then veronica told him about tara, that her purse was home, but she wasn't. >> what did you think when she told you that? >> well, just something wasn't right. because if tara was gonna go somewhere, i knew she wouldn't leave her stuff or her car. she woulda said, "i won't be here when the kids get here." that's how responsible she was. >> sure. >> reporter: keith canceled the coffee plan, drove straight home. >> as soon as...

So that's when i had called keith. >> reporter: "keith" was keith mcphillips, her mom's fiancã . he was just leaving work, told veronica he was thinking of stopping for coffee with a friend on his way home. then veronica told him about tara, that her purse was home, but she wasn't. >> what did you think when she told you that? >> well, just something wasn't right. because if tara was gonna go somewhere, i knew she wouldn't leave her stuff or her car. she woulda said, "i won't be here when the kids get here." that's how responsible she was. >> sure. >> reporter: keith canceled the coffee plan,...