Detailed text transcripts for TV channel - MSNBC - 20121230:12:42:00
That flexibility. >> build your case. what do you need to do? >> you have to start with need. why do they need you. why do thaw need your company. why do they need you now. a lot of people will say, well, you should use us because we have a great customer service and i would say that's nice but really so what? what is it about your customer service that separates you from your service? how can you save them time? how can you save them money? how can you save them mental sanity or how can you make something fun? those are all need-know wassed issues. >> get scrappy, what do you mean like that? ...