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Watch this. ♪ we fly with our wings, long live oregonians free to be healthy ♪ >> this is one of the ads running in oregon to let people know where they can enroll. producers of these ads say it's very difficult to make health insurance interesting. if you watch these and you see none of the ads, they mention obama care or any of the complicated details, you get the catchy songs, cute animals before you get the web address that pops up on the screen. here's what many people have seen when they tried to enroll in the exchanges this week. there's some computer errors. so many people went to ...

>> reporter: so nice, right? happy. >> sounds like the coke commercial from the '70s. >> reporter: folksy music videos. the tag line is long live oregonians. fredricka, what they all have in common, they never say the word obama care. they never say the word affordable care act. >> what do they say? then how do people know what they're talking about? >> exactly. they have a tag line with a web address to go to. i think ad agencies have apparently decided that to sell obama care you don't want to say obama care. don't make it heavy and health care insurance. that's too scary. >> but it's sendin...

Exchange sites. these are sites that might look like a typical exchange, but they're not real. you typically type in a web address but might misspell it by one letter, which does happen. you're redirected to a fake site that is simply looking to get your details. my advice is to really sort of watch out for sites that don't end in .gov. another thing i find scary is people impersonating navigators. navigators are people who are certified professionals who will help you walk you through shopping for insurance. an impersonator might say, pay us $300 and we'll help you sign up. bottom line is nob...

That was my biggest fear. >> as i said before, i think a 911 operators have such a difficult job, and i want to thank you for what you did in this situation and want what you do every day. so thank you. >> thank you. more of our conversation next, including antoinette's reaction to a call from president obama. he called her just minutes before she came out. >> i appreciate you too. but i learned from the best, the best president in the world. thank you too. i greatly appreciate it, and i hope i get a chance to meet you also. >> one other note, she has set up a page with proceeds to help unde...

Underprivileged kids. the web address is -- gofundme.com/41fqvw. again, that's -- gofundme.com/41fqvw. you can find the link on our website at ac360.com or my twitter account. we'll be right back with more of antoinette. ♪ turn around