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Digital communications technology company Cisco has announced updates to its web conferencing platform Webex's CX (customer experience) portfolio, aimed at helping businesses deliver a connected, personalized, and omnichannel customer experience. “Digital-first consumers now demand a more responsive and personalized experience from the brands they love,” said Jeetu Patel, executive vice president and general manager of

Cisco’s contact center-as-a-service platform has been given the same audio intelligence and AI capabilities that users have come to expect fro...

Cisco integrates its cloud contact center and communications tools for better customer experience - SiliconANGLE

For many business users, knowing how to use low-code and no-code to build apps is becoming more of the rule

With a dearth of professional developer talent, and low-code and no-code platforms proliferating, organizations are turning to tech-savvy business users to solve application needs. But the shadow IT approach can be risky.