Detailed text transcripts for TV channel - MSNBC - 20180127:12:35:00
Small margins, while simultaneously trying to make sure that customers walked away talking about their great chicken and dumplings and collared greens. >> i love for people to walk in and feel the atmosphere, but all of that still requires that the food is cooked well, comes out on time, is warm and hot, that the service is what it should be. >> the improvements took time. >> the name recognition probably lasted three months. if in that three months we weren't making changes, we're losing customers. >> nellie's evolution included studying diners, asking what they liked and what they didn't, as...