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reporter: the carnage you re describing sounds like something out of world war ii. yeah. o donnell: in tonight s eye on america, cbs ben tracy on how parts of the mighty mississippi now look like a desert and why that could impact the price of things you buy. and, the new york city bus driver being hailed a hero after a hijacking. this is the cbs evening news with norah o donnell, reporting from the nation s capital. o donnell: good evening to our viewers in the west and thank you for joining us. tonight, we return to a community still in pain, still searching for answers, and still wondering why it took police more than an hour to enter the classroom where a gunman was murdering fourth graders. at a hearing today, families had their first face-to-face confrontation with the texas public safety chief. he s the one in charge of the dozens of state troopers who waited in the hallway during the deadliest elementary school shooting in a decade. today, col ....
Today, colonel steve mccraw admitted his officers made mistakes, but defiantly refused to step down. grieving family members told mccraw, he has disgraced the state of texas. new information about the response was revealed today, leaving those who lost loved ones wondering why police didn t try to save the lives of 19 children and two teachers. today s tense hearing took place in austin, and that is wherese g cbs janet shamlian is. good evening, janet. reporter: norah, good evening to you. family members say the lack of information and accountability now five months after the shooting makes them feel like they are being victimized all over again. angry families of uvalde victims are demanding the resignation of d.p.s. director steve mccraw. if you re a man of your word, you ll resign. we re not waiting any longer. reporter: mccraw previously said he d step down if any of his officers had culpability in the botched response. one trooper, juan maldonado, ....