Detailed text transcripts for TV channel - MSNBC - 20101229:17:02:00
Backlog. >> everybody is on the phones action and you have to wait half an hour in order to get to someone. >> reporter: pilots don't know which gates to take the planes. passengers ended up waiting and waiting for a gate assignment. >> no, eight hours. >> reporter: how would you make it better? an nbc producer shot this cell phone video on board a turkish air flight. >> all the wine and booze which would make people feel better is locked up because of the customs. >> let's head to meteorologist gen causin carfagno is standing. >> the wet -- what we'll find is a lot of win and cold. contessa, ...