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Frank Pathyil: Technology s Role in Reducing Burnout

Workgrid's Frank Pathyil discusses employee burnout, creating parity in the hybrid workplace and more in this Digital Workplace Leader interview.

John Drummond: Lean In and Embrace Change

If there’s one lesson John Drummond’s IT career has taught him, it’s this: Embrace change. A motto befitting a pandemic year, he gained this insight years ago, while working with a global warehouse logistics company. He had six-month-old twins at the time, and was offered an IT director job with a startup. “It was a big change because I worked at a company with 26 offices around the world, and 3,000 employees. And then there was this startup with about 50 people and one office,” he said. “At the time, stability was very important to me, but future stability was even more appealing. So I took the leap of faith, embraced the change, and have carried that lesson with me throughout my career.”

Connecting the Dots of the Digital Workplace: An Interview With Coveo s Juanita Olguin

PHOTO: tam wai Juanita Olguin discovered the importance of nurturing a diverse workforce during her first job, cashing out food service stands at an outdoor swap meet. From retirees selling as a side gig to high school and college students, the varied group of sellers exposed her to the challenge of balancing multiple generations in the workforce. “I learned early on that the workforce is multi-generational and you need to learn how to work with different people from different backgrounds to be successful,” said Olguin. Working in the “cool job” of cashing out stands at a young age, she also realized the importance of mentoring.

Why Employee Experience Is Key to IT and Business Success

PHOTO: Dylan Ferreira Tim Flower has some advice for IT leaders managing the digital workplace: Watch out for “in your ear.” It’s a reference to a scene in the movie Field of Dreams in which Shoeless Joe Jackson tells rookie Archie Graham to be ready for anything on the next pitch. Shoeless Joe Jackson: The last two have been high and tight, so where do you think the next one s gonna be? Archie Graham: Well, either low and away … or in my ear. Shoeless Joe: He s not gonna want to load the bases, so look for low and away. But watch out for in your ear.

Blagoja Golubovski: Leading Means Giving Direction, Not Directions

PHOTO: Jordan Ladikos Blagoja Golubovski has worked with good mentors and managers across his entire career. But the lesson from one of his most memorable mentors shapes the way he works today: “When you lead a team, you give direction, not directions.” Rather than getting a laundry list of things to do, his early jobs gave him the freedom to explore and test out-of-the-box ideas to solve problems. “I was very fortunate because, rather than being told what to do, I was given a goal and an outcome with all the tools and means for me to get there,” he said. “Looking back, I know it doesn t happen that way in every organization, but I hold that same philosophy with the teams I manage today.”

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