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That's the only way they can get attention to get their issues solved. what are small issues to us are large issues for the inmates. if you have somebody controlling you 24 hours a day, 7 days a week, telling you when to get up, when to shower, when to eat, when you can have the phone, when you can't have the phone, when you can visit, when you can't visit with your friends, yeah, we pretty much control every aspect. little things are important to these people. >> reporter: one of the hot beds for trouble at any jail is the booking department where inmates first arrive upon their arrests. most...

Solved. what are small issues to us are large issues for the inmates. if you have somebody controlling you 2 4 hours a day, telling you when you can get up, when you can have the phone, can't have the phone, when you can visit with their friends, we control pretty much ever aspect. little things are important to these people. >> reporter: one of the hot beds for trouble at any jail is the booking department where inmates first arrive upon their arrests. most go through the often lengthy process without incident. during our shoot, kenny witty was arrested for driving under the influence and ill...