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Threats and some pretty colorful language to go after their bosses in the heat of contract negotiations. and they actually encourage work actions, disobedience to orders. when i say that this is taxpayers paying for union muscle, it is quite literally that. the sole justification for release time that union representatives have given is supposedly for labor harmony. and these examples are the furthest thing from labor harmony. >> no kidding. two, you say they can actively disobey direct orders from their chief on release time. how? >> what they do is they say hey, we don't like this policy and...

Pretty quickly. >> reporter: a second american flight, from jfk this time to miami, turned back after takeoff because of loose seats, elevating american's struggles from inconvenience to safety concerns. >> i think it could be sabotage, or it could just be sloppiness, but either way, it's kind of a disaster for the airlines. >> reporter: american is in the middle of a labor dispute with all of its unions including its maintenance workers, but insists despite earlier claims that the 97% increase in maintenance delays in september were deliberate work actions, american claims this is different. ...

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