Detailed text transcripts for TV channel - MSNBC - 20130831:09:51:00
>> i would start with understanding how the customer makes a purchase decision and what their critical touch points are along the way. literally at the deal level and account level. and working backwards from that, i would understand how to serve the customer at those critical moments, determine what kind of salesperson that i need. determine whether or not the contact needs to be virtual contact or face-to-face contact. determine a work load capacity, how often do i need to call on that person, determine how many salespeople i need. determine the type of tools i would need to meet those parti...
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