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/PRNewswire/ -- The "The Importance of Workforce Optimization in Modern and Agile Contact Centers" report has been added to ResearchAndMarkets.com's offering....
Enterprises and large scale companies that use CRM solutions should consider a number of simple integrations to boost customer experiences and general productivity.
Though digitization and internet technologies have brought humans closer to machines, the need to bridge the communication barrier between them will shape its future, according to natural language processing and artificial intelligence company Gnani.ai.
Zappix Unveils 'Agent Assist' for Simplified Customer Service Customer service solution provider Zappix has revealed a new automation tool designed to reduce resolution times for customer inquiries using artificial intelligence. “Agent Assist”, the company’s latest solution, allows customer service agents to provide assistance tools to customers through standard text messages in an effort to provide a convenient method of interaction. Through Agent Assist, contact center employees can send out text messages with Zappix On-Demand App, which customers can use to complete standard operatio...
WorkWave Purchases Call Center Software Provider Slingshot Business automation software developer Workwave has announced the acquisition of Slingshot, a leading field service provider of call center software. Workwave believes that this acquisition will enable it’s customer base to take advantage of a number of Slingshot’s software solutions that will increase business operations by hybridizing the company’s own solutions. Slingshot specializes in creating software using automation and machine learning to interact with customers across a number of communications channels, including phon...