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Genesys Cloud Surpasses $1 Billion ARR During Q1 Fiscal Year 24

/PRNewswire/ Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that the Genesys Cloud CX™ platform has surpassed $1. ....

Steven Casey , Prnewswire Genesys , Tony Bates , Paul Mckay , Arianne Burnette , Jessie Johnson , Vasupradha Srinivasan , Forrester Research , Conversation Automation Solutions , Forrester Research Inc , Contact Center , Diversity Accelerator Program , Service Ccaa , Method Communications , Genesys Cloud , Forrester Wave , Inclusion Score , Annual Recurring Revenue , Max Ball , Workforce Optimization Platforms , Journey Orchestration Platforms , Joana De Quintanilha , Forrester New Wave , Faith Born , Arianne Burnette September ,

Genesys Named a Leader in Cloud Contact Center Report by Top Analyst Firm

/PRNewswire/ Genesys®, a global cloud leader in experience orchestration, has been named a Leader in "The Forrester Wave™: Contact Center as a Service, Q1. ....

Lauren Thompson , Olivier Jouve , Prnewswire Genesys , Method Communications , Conversation Automation Solutions , Contact Center , Service Ccaa , Genesys Cloud , Forrester Wave , Customer Journey Orchestration Platforms , Workforce Optimization Platforms , Forrester New Wave ,

Playvox Recognized as Strong Performer in Independent Research Firm Report

/PRNewswire/ Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center, today. ....

Louis Bucciarelli , Christine Crandell , Strong Performer , Forrester Wave , Workforce Optimization Platforms , Agyle Time , Chief Executive Officer , Stitch Fix , Amazon Connect ,

Genesys Continues Momentum for Employee Engagement with Recognition as a Leader in Workforce Optimization (WFO) by Independent Research Firm

/PRNewswire/ Genesys®, a global cloud leader in customer experience orchestration, has been named a Leader in "The Forrester Wave™: Workforce Optimization. ....

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Playvox Recognized as Strong Performer in Independent Research Firm Report

/PRNewswire/ Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center, today. ....

Louis Bucciarelli , Christine Crandell , Strong Performer , Forrester Wave , Workforce Optimization Platforms , Agyle Time , Chief Executive Officer , Stitch Fix , Amazon Connect ,