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Floor, grabbed the life jackets because the door kept shutting on our face. we were just panicked. with we grabbed our life jacket and tried to make our way out. >> gregg: how did you get off the ship? >> at first, once with we did get our life jacket there is was this crewmember on our floor you could see people sitting out in the lobby. i said, where is our station? we didn't go through a security drill. she kept telling us the emergency hasn't gone off yet so stay in your room. i asked again, no we need to know. she finally said 4th floor. we went there, there was utter chaos. nobody knew w...

How was that working in terms who was getting on to the life rafts and who was able to evacuate first? >> they have nothing set up. had you to push the people in front of you in order to get on the boat that would take you to island. my husband and i were lucky enough to get one. we were running around for 15 minutes to try to get one of them. it got to a point we were not to get on any of them. i started crying. and then one, nobody tried to help us. my husband grabbed my hand, honey we're going in one of boats. don't worry about it. he approached one of boats. my husband said, we need to get...

We're seeing it so much has been documented. much of it is on video with more than 4,000 passengers on this ship, plenty of stuff keeps coming out. you get an idea of how dangerous and chaotic it was. the main complaint we are hearing from survivors is that they feel betrayed. they feel betray. they were told everything was all right, it was just an electrical problem. also the crew did not seem to know what they were doing. more than 1,000 employees, you would think they would know how to run an evacuation. the ship is now sitting in the water as a symbol of how wrong everything can go. costa...

Let's listen for just a second. [ screaming ] chaos and panic you can hear the screams, people fighting for their lives as it ran aground friday off the coast of italy. 4200 onboard. the bodies of two elderly people found inside the ship today. five now confirmed dead. three were rescued overnight. >> getting off that sinking vessel proved to be a near life or death experience in itself. many passengers reporting, as you heard, utter chaos on the deck. >> we are all standing there and as the boat started going a little quicker, turning i saw one of the cranes, it popped the life raft and it

Come and rescue us. i thought i was going to die. nobody would say anything to us. we were very afraid. >> it was very difficult for the lifeboats to get down because the ship was at an angle so it can't go down like. that few hundred people, and one tipped sideways and everybody was screaming. >> once aboard those lifeboats, passengers say the crew members weren't trained for an evacuation. in fact one helmsman was unable to steer the boat until a passenger shoved him aside and took the lead. meantime, the state department says 125 americans were on board some are still unaccounted for and fa...