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Bp is taking safety to new heights. using drones and robots offshore so engineers can stop potential problems before they start. because safety is never being satisfied and always working to be better. >> good morning and welcome back, look at the video, a father lowering his child in manhole after state of hawaii was bracing for ballistic missile attack, many images showing the widespread panic that grip it is island for 38 minutes. officials confirmed it was an error, but how does something like this happen? joining us now is former navy seal and chief of external affairs, carl hegby, carl, ...

Again. >> it was a procedure that occurs at the change of shift where they go through to make sure the system is working, and an employee pushed the wrong button. >> nbc's jacob was in hawaii, in the command center where the mistake took place only hours before that false alert. you join me now from honolulu. you have the story. you were there. you saw the people. obviously a lot of questions to be answered. tell us about being in that command center and how they were preparing for what then went terribly wrong. >> yeah, andrea, it was an extraordinary set of coincidences we were here. our dig...

False alarm. we are currently investigating. no missile threat to hawaii. trying to spread the message, hawaii's governor retweeted the agency at 8:24 a.m. remember, this started at 8 will:07. tweeting out there is no missile threat. nothing to understand in a tweet like this. 23 minutes after the alarm raised he posted the notice on his facebook page. here is the key moment. 8:45 a.m. hawaii time. emergency management agency finally sent this notice. no missile threat or danger to the state of hawaii. repeat, false alarm. 38 minutes. 38 minutes from the first alert that went out. just look at...

>> it was a procedure that occurs at the change of shift when they go through to make sure that the system is working and an employee pushed the wrong button. >> that push of a wrong button led to a mass panic across the state of hawaii for 40 minutes, which is a lifetime when you are fearing the worst. the major misstep led to questions about preparedness among residents and the government and improvement to the missile alert system. jacob soberoff was on assignment in hawaii. how do you get assignments like that and was in the bunker when the button in question was pushed hours before the al...

Bathtubs and basements waiting for a ballistic missile strike that never came. >> we we got the alarm, we were terrified. we were on the 36th floor of our hotel. and we didn't know what to do. >> we kept looking out the window in case we saw something. >> people started staring around trying to get into bathrooms. i have two little girls, 8 and 10. people were crying. we didn't know what to do. >> i sent a message to my grand kids at home. it made me realize, my god, i could have never seen them again. >> officials in hawaii say the alert was sent in error, blaming an employee who pushed the w...