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Microsoft revealed it is in the process of testing an AI chatbot for Xbox game consoles, with the focus so far on supporting gamers in a number of ways, such as processing refunds.
Microsoft is reportedly making an Xbox AI chatbot it plans to use to automate support tasks such as game refunds, deal with broken consoles and subscription issues, and answer questions about error codes.
Microsoft confirms that an Xbox AI chatbot is in the works; here's what it can do for gamers.
Microsoft confirmed that it’s working on a virtual support agent to assist with Xbox inquiries
The next time you contact Xbox customer support, you might talk to a chatbot. But will it issue refunds?