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Explanations in online symptom checkers could improve user trust Researchers at the College of Information Sciences and Technology recently explored whether including explanations for why an online symptom checker makes certain recommendations could improve user trust in the platforms. Image: Adobe Stock: David Molina Grande Explanations in online symptom checkers could improve user trust Jessica Hallman April 15, 2021 UNIVERSITY PARK, Pa. — Have you recently turned to your mobile device or computer to find out if your cough, sniffle or fever could be caused by COVID-19? The online symptom ...

 E-Mail UNIVERSITY PARK, Pa. -- Have you recently turned to your mobile device or computer to find out if your cough, sniffle or fever could be caused by COVID-19? The online symptom checker you used may have advised you to stay home and call your medical provider if symptoms worsen, or perhaps told you that you may be eligible for COVID-19 testing. But why did it make the recommendation it did? And how should you know if you can trust it? Those are questions that researchers at the Penn State College of Information Sciences and Technology recently explored through a project in which they au...