Order in the Courts
Order in the Courts Molly Mastantuono February 11, 2021 Like many Americans, Bill Gribbons wasn’t thrilled to find a jury duty summons in his mailbox. His apprehension, however, soon gave way to curiosity. A professor of Information Design and Corporate Communications, Gribbons has devoted much of his life to improving user experience — that is, analyzing the way people interact with products or services and identifying ways to maximize efficiency and ensure customer satisfaction. So he decided to think of jury duty as an opportunity to observe a day in the life of a Massachus...
Source: bentley.edu