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Zoho's new customer service tool combines bots, human intervention

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. ....

Prashanth Krishnaswami , Zoho Desk , Instant Messaging ,

iTWire - Zoho Desk update brings blended bot/human conversations and more

New features in Zoho Desk include Blended Conversations, which provides a "seamless" combination of human and bot-powered conversations. The i. ....

Mani Vembu , Instant Messaging , Guided Conversations , Zoho Desk , View Retreats , Express Edition , Standard Edition , Service Desk , Stephen Withers ,

'I don't care about valuations,' says Zoho CEO Sridhar Vembu

'Involving VCs would’ve meant an exit. Going private gives us great freedom. VCs force investments in sales and marketing. Our focus is on R&D,' says the 'bootstrap billionaire' ....

Tamil Nadu , Udayan Mukherjee , Sridhar Vembu , Service Saa , Zoho Corp , Chennai Based Software , India Today , Sridhar Vembu , Zoho Corp ,

Parsing the hype, hopes, and practical applications of AI across finance solutions

Is AI in finance a pot of gold at the end of the rainbow? Zoho's Raju Vegesna does some myth-busting and explores the the middle ground where AI has a useful. ....

Artner Zone , Hcm And The Digital Future Of Work , Machine Intelligence And Ai ,

SaaS: The bright spot for India's tech business amid market downturn

As per industry estimates, India SaaS market is expected to reach $20-25 billion by 2025 from $4-7 billion in 2020. ....

India Saas , Information Techonolgy , Cloud Computing , Venture Capitalist ,