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Australia Supports Upgrades to ICT Services - Solomon Times Online

Australia Supports Upgrades to ICT Services
The Australian High Commissioner, His Excellency Dr. Lachlan Strahan (center), Permanent Secretary McKinnie P Dentana (right) and the Deputy Secretary Margaret Moveni (left) participated in the SIG ICT Services launch at the SIG ICT Office.
Source: Supplied
Tuesday, 27 July 2021 08:15 AM
The Solomon Island Government’s (SIG) information communication technology (ICT) services will be more secure and efficient for users thanks to installation of a full IT Service Management System and upgrades to the Service Monitoring Centre, both funded by the Australian Government.
The two projects are part of a package of eight ICT projects supported by Australia totaling approximately SBD $8.9 million. ....

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First Line Support Technician

The main purpose of the job:
The First Line Support Technician uses knowledge and expertise in Technology to ensure that incidents, requests, events, and alerts (also referred to as tickets) from various polling and management tools are logged, classified, managed and where possible, resolved via remote troubleshooting and support, with the objective of restoring failed services as quickly as possible.
The First Line Technician is responsible for contributing to the client’s achieving the contracted Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), through seamless management of the various tools and customer environments to improve the total customer experience. ....

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