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Deloitte revealed as first systems integrator for new myGov platform

By
Justin Hendry
on Feb 11, 2021 1:21PM
Joins three-strong vendor panel.
Deloitte has been named the first systems integrator on a multi-vendor panel arrangement that will be used to develop the next stage of the government’s Facebook-inspired son-of-myGov platform.
The digital arm of the consulting giant, Deloitte Digital, was appointed to the panel alongside two other system integrators (SIs) in late 2020, with initial integration work now underway.
It comes nine months after the Digital Transformation Agency went looking for system integrators to deliver ‘horizon two’ of the government digital experience platform (GOVDXP).
Horizon two will involve developing an integration layer that sits over Services Australia’s existing myGov system and its services, including for Centrelink and Medicare. ....

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Services Australia in CX software search for son-of-myGov platform

By
Justin Hendry
on Feb 9, 2021 8:51AM
Pushes ahead with GOVDXP build.
Services Australia has begun scouring the market for a suite of customer experience (CX) applications to form part of the federal government’s new Facebook-inspired digital services platform.
In a request for expressions of interest released on Friday, the agency went looking for what it is calling the “core CX capabilities” for the government digital experience platform (GOVDXP).
GOVDXP – which is slated to eventually replace the eight-year-old existing myGov portal – promises to give citizens a single, personalised view of their interactions with the government.
Deloitte has spent the past year developing the platform in line with the Digital Transformation Agency’s requirements at a cost of $30 million, despite the initial contract coming in at $1 million. ....

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