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Ardent Leisure digitises safety checks at Dreamworld

By
Ry Crozier
on May 20, 2021 6:51AM
Pilots an IoT system.
Ardent Leisure Group, the operator of Dreamworld, has digitised the way it manages and reports safety incidents across the theme park, and has piloted internet of things (IoT) monitoring for at least one set of checks.
The project started in about 2018 and saw the implementation of software from ServiceNow in January 2019, change and implementation manager Brett Aspel told this week’s ServiceNow Knowledge 2021 conference.
“We’ve been using ServiceNow since 2019 - we went live in January of that year - to handle all of our risk and compliance-related inspections, our in-park incident management, our preventative and reactive maintenance on all of our attractions, our facilities management or work requests throughout the park [and] all work orders,” Aspel said. ....

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Enable Professional Services launches ServiceNow-based telco platform

Adelaide-based ServiceNow specialist Enable Professional Services has launched a new platform for its telco partners.
Called Dynamic Catalog, the ServiceNow-based platform aims to provide telcos and other business-to-business (B2B) customers a consumer-like experience to tailor products based on their customer’s needs.
Dynamic Catalog extends ServiceNow’s out-of-the-box Customer Service Management Security Model to provide the ability to tailor the offerings.
The platform helps customers improve workflow by reducing time spent online, removing manual steps, and reducing the cost of operations for both front and back office.
“The Dynamic Catalog leverages ServiceNow’s new Telecommunications Service Management module and is designed to complement the Order Management Functionality”, Enable practice director for telecommunications Nidhin Jacob said. ....

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